Give a pop up once UI Action is clicked in SOW

[Amey8]

I am working on problem management , we have a OOB UI Action 'Create Problem' on incident table. As soon as we click on it a problem record is created and saved.

My requirement is to show a pop up box first and when user clicks 'OK' then only proceed to create a problem.

I have modified the below code and it is working fine in the Default view. I want to configure the same for SERVICE OPERATIONS WORKSPACE , tried several things but its not working.

**

function ConfirmProblem(){

    var answer = confirm("This will create a problem ticket for this Incident. Are you sure to continue? ");

    if (answer == true) {

        gsftSubmit(null, g_form.getFormElement(), 'confirm_problem');

    } else {

        return false;

    }

}

if (typeof window == 'undefined') {

    var prob = new IncidentUtils().getProblemFromIncident(current);

    if (prob != undefined) {

        current.problem_id = prob.insert();

        if (current.state != IncidentState.RESOLVED) {

            current.state = IncidentState.ON_HOLD;

            if (current.isValidField("hold_reason"))

                current.hold_reason = IncidentState.AWAITING_PROBLEM;

        }

        if (GlidePluginManager.isActive("com.snc.best_practice.problem.madrid")) {

            var problemV2Util = new ProblemV2Util();

            problemV2Util.copyAttachments(current, prob);

            problemV2Util.copyAttachedKnowledge(current, prob);

        }

        current.update();

        gs.addInfoMessage(gs.getMessage("Problem {0} created", prob.number));

        action.setRedirectURL(prob);

        action.setReturnURL(current);

    } else {

        action.setRedirectURL(current);

    }

}

**

What should i write in Workspace Client script ?

[Ankur Bawiskar · Accepted solution]

@Amey8 

yes you need to write that in workspace client script

The OOTB UI action is server side, I think you made it client + server

In workspace client script you will have to use prompt and then use GlideAjax

You will find lot of OOTB UI actions for that

Something like this

function onClick(g_form) {
    var prompt = "This will create a problem ticket for this Incident. Are you sure to continue?";

    var bConditionPassed = g_modal.confirm(prompt);
    if (bConditionPassed) {
        // use GlideAjax call here and put the above server side code in script include and pass the required parameters
    }
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@Amey8 

yes you need to write that in workspace client script

The OOTB UI action is server side, I think you made it client + server

In workspace client script you will have to use prompt and then use GlideAjax

You will find lot of OOTB UI actions for that

Something like this

function onClick(g_form) {
    var prompt = "This will create a problem ticket for this Incident. Are you sure to continue?";

    var bConditionPassed = g_modal.confirm(prompt);
    if (bConditionPassed) {
        // use GlideAjax call here and put the above server side code in script include and pass the required parameters
    }
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Amey8 

I believe I also shared a working solution.

If my response helped please mark it correct as well so that it benefits future readers.

[Ankur Bawiskar]

@Amey8 

I believe I also shared a working solution.

As per new community feature you can mark multiple responses as correct.

If my response helped please mark it correct as well so that it benefits future readers.

[Shree_G · Accepted solution]

@Amey8 ,

Please follow similar post below:

https://www.servicenow.com/community/now-platform-forum/workspace-experience-ui-action-with-g-modal-...