have a question regarding inbound email flows.

[B Mahesh]

When an inbound email is processed, In the email logs of the email I is see this log record "Trigger (sys_id) has not issued stop-processing for flow Inbound Email Flow". May I know what is meant by this.

Thanks in Advance,

Mahesh

[Viraj Hudlikar]

Hello @B Mahesh 

Usually when you design normal inbound action there is field called stop processing but when you design over flow designer you don't see option saying stop processing. Now to get this enabled you need a system property in your platform which enables stop processing over flow for inbound email through flow designer.

System Property - glide.hub.flow.inbound_email_trigger.show_advanced, where value can be true or false.

You can check more details here on link - https://www.servicenow.com/docs/csh?topicname=deactivate-stop-processing.html&version=latest

Also, if need more detail you can check this video about same. https://youtu.be/qCgn0gWCfS0?si=wGi6f4jR8h82H7Af

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[B Mahesh]

Hi @Viraj Hudlikar ,

Thank you for quick reply and for the information provided,

Actually I want to know what is meant by terms "stop processing" and meaning for this message in record "Trigger (sys_id) has not issued stop-processing for flow Inbound Email Flow". Can you pls help me understand these.

Thanks in Advance,

Mahesh.

[Viraj Hudlikar · Accepted solution]

@B Mahesh Stop processing means if the match is done with inbound action system will not check further any inbound action. Statment which you are seeing over flow is that since stop processing is not setup over flow designed by you. It is just warning so in case if you want to stop other inbound action from working further.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards

Viraj Hudlikar.

[B Mahesh]

Thank you @Viraj Hudlikar for clearing my doubt this make sense now.  

@Ankur Bawiskar  Thank you for prompt message, yes the flow is working fine, I just had a doubt on how stop processing works on inbound flow/ action, @Viraj Hudlikar has made it clear.

Regards,

-Mahesh