Hide Topics on some condition.

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06-06-2023 03:08 AM
Hi All,
Actually I was trying to hide some topics on selecting some option in VA.
So here what I did:
1) In properties of Topic
2)In who can access option
3) I have written one script which will make that topic visible only when condition is full filled.
So this is doing its work in a right manner.
But, When VA is asking "is there anything else I can help you with", then also it is hiding those topics, which is not expected.
Scenario:
Lets suppose we are having some service to choose as topic picker, so for one service(example service) I have to hide some topics, so I have given this condition in properties of all those topics which I have to hide for this service:
if(service !="example service")
return true;
But the problem is:
When VA is asking for anything else for any service selected, its hiding all the topics.
please help.
Thanks
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09-27-2023 04:49 PM
Hi, hope you're doing good, I'm facing a similar situation, were you able to find a solution on this?