Hi Forum Members,
do you have an idea, how one could hide the unnecessary fields that are marked with the red on the screenshot?
(The Ticket is being raised on the Service Portal with a Header Menu Element and this is the view after the creation)
Many thanks in advance!
Hi @SzTamas ,
The Variables which are shown on the left-hand side which are highlighted seem to be displayed under the "Standard Ticket Tab" widget.
Now you can either disable the whole tab configuration setup for the sc_req_item table
OR
You can edit the "Variable Summarizer" widget by adding some code that will restrict particular variables.
Hi @Community Alums ,
thanks for the hint, but the although this is the Service Portal, the ticket raised here is not a request, but an incident (as visible on the screenshot in the top-right corner: INC621530).
This also means that there is no "Variable Summarizer" to edit at the "Standard Ticket Configuration" module:
Any other thoughts on the topic?
Many thanks in advance!
