How add custom Datetime Fields to timeline card in post incident report in SOW

[Abhishek Akkata]

Hello SOW Experts,

I have 12  different DateTime fields which i need to add into Timeline card component and then to report for Post Incident Report in SOW. There is however an option to add custom event to the timeline but the issue with that everytime the events has to added manually and separately which is inefficient process for us.

In Admin Center too there is no option.

Any ideas/guideline on how to add custom datetime fields to timeline ?

[Abhishek Akkata]

Update: OOTB Design allows us to add custom events using that little button at top right in timeline container. from UI builder client scripts its looks like events is an JSON/array which holds that timeline data. from data resources i found out There is table called post incident Review(sn_sow_inc_post_incident_review) which holds this data. it seems its all on JSON. i need to figure out a way to handle this data. once that is clear probably i can have a custom script (BR or something) to pick up values from custom DateTime fields and populate into the same event.

[Abhishek Akkata · Accepted solution]

Update: I could simply ask chatgpt to write me a simple BR to override existing json array object with my custom object. that was easy. there are OOTB BR (Insert PIR Records On Resolved) invoking pirManager script include which inreturn invoke another script which insets these JSON array event into the sn_sow_inc_post_incident_review table. All The OOTB scripts are ready only touching them would be loosing future feature updates from ServiceNow. so i choose to run a separate BR on top of ootb scripts.