How do I add fields in incident form to service portal

[dmarinos]

Hi,

I am sure this has been answered already. Any help would be great! 

In my incident form, I have 3 fields that need to be on my service portal

- Queue

- Category

- Subcategory

Subcategory is dependent on Category. Category is dependent on Queue.

Example:

Queue = Facilities

Category = Heating/Air Conditioning (This shows only categories related to Facilities)

Subcategory = Too Cold

All of the dependencies are already setup. If the queue Facilities is picked, the right categories show, if IT is picked, only IT categories will show. Works perfectly in this incident form. 

Issue I am facing: 

I need to add these fields, with the same dependencies to the service portal so the users are able to able to set this. How do I do this? 

[masoom098i9]

Can you show your dependencies, in my PDI is working fine

[dmarinos]

I have them set on the dependent value. 

It seems to work fine when in the incident form. But does not pick up when it's in the service portal. 

[Community Alums]

 Select" All" 

[dmarinos]

Where is this located? 

[dmarinos · Accepted solution]

Hi All,

Thank you for helping me out. I found the solution to this. 

My Category was set to a Select Box. I needed it to change to a Lookup Select Box

Now, I have subcategory dependent on the Category, while Category is dependent on the queue. I needed to specify the Type Specifications to the following. The JavaScript line, you just need to change the "subcategory" and ".category".