We worked with a partner to have them "quick start" our Virtual Agent journey...and I'm having trouble picking up where they left off. Essentially we just activated the oob NLU and topic blocks with the idea that we could improve and customize at o...
Maybe someone else has seen this issue but I have not read anything nor seen any questions posted. We had an agent not sign out at the end of his workday (Friday) and received an inbound chat message on the next day (Saturday). I have not found any p...
I've created one Classification Definition (on the "ml_capability_definition_classification" table) upon INCIDENT table in Predictive Intelligence.As input fields, I've provided INCIDENT's <Short Description> and <Description> field. The output field...
How to validate the field for Decimal values only in Catalog Item Variable?
Hey community i have a custom and an oob table and i want to move the records from custom to oob the thing is that i did not map the records with numbers so the two tables will have same records with different number and i want to move also the attac...
In Virtual Agent I have created a topic, in which I should update an Incident with Attachment provided by end user in Chat Bot. I am using File Picker to Attach the file. After the file picker I used the script action as : (function execute() {vaSys...
catalog item based on ci management group approval will ask if the logged in user is part of that ci management group approval will skip if the logged in user is not part of that group the approval will gologed in user is who submitting the catalog f...
Is there a way to setup a dynamic form that users can submit via the ticketing system that they can fill out and submit as a ticket, e.g. a Manger needs to request certain access for specific applications. Instead of submitting an incident with all t...
Hi Team, I am doing a REST Integration using flow designer/workflow. For Authentication, I am using bearer token, which needs to be send in Authorization header.I cant use Oauth type credential as I don't have client Id and Client Secret. I have dire...
Hello everyone, good afternoon! I hope you are all well. I have a question and would appreciate your help. We recently activated the virtual agent in our company and I would like to know where I can monitor the support queue, how many interactions ea...
We want to have a field displayed in portal for each catalog item that shows average fulfillment time for each catalog.I was wondering what would be the best approach, is it possible to create a metric definition that differentiates duration between ...
Hi There, I have translated text in the (sys_translated_text) table but it'not translating .in case menu translation are happening but in widget it's not happeing, How can i in widget also. Regards,Rajesh.
Hi all. We have a requirement to trigger if condition based on the Variable values in the MRVS.Multi Row variable set name : Configuration itemsThere are two check boxes in the variable set named Requirement and Replace.I need to trigger workflow if ...
Hi all,in ServiceNow there are 3 different default levels of priorities. Is it possible to use multiple schemes of priorities? In the case of my company we offer most of our customers 3 levels of priorities but some customers get to choose from 4 lev...
I am trying to create field level ACL for some fields of group table but these fields are configured in a different application scope. But the ACL is not working. On impersonating the user, they are not able to edit the field where ACL is created for...
