Hi All, I have a requirement on virtual agent. when the user typed in Live agent or agent it should redirect to live agent flow. depending on the keyboard we have given. there is an An custom AI search as well. which is redirecting and giving all inf...
Hi All, I want to change the from view for assigned to and assignment group.I have created a new view but I want that view is only visible to assigned to and assignment group only how I can achieve that.
Is it possible for a user to reply to a servicenow email and paste a screenshot that will then add the screenshot as an attachment to the corresponding ticket? Currently they are either coming in blank or not getting received.
Hello Everyone,I’ve noticed that when someone mentions a user in a ticket using @, an email is triggered stating, “You have been mentioned in ticket number.” However, there’s an issue—if the user doesn’t have access to the native view, they can’t ope...
How to make a variable to be restricted like it should allow only 2 numbers after the .(dot) in the below screenshotPlease suggest.
Hi, Sending an email with attachment using generate inbound mail test steps?
Hi All, In the VA Designer Script action I am trying to retrieve ecc_queue record payload information and trying to do the string manipulation on retrieved data. I have defined vaInputs.payloaddata, vaInputs.payloaddata_array as input variables. var ...
We have created a custom table and added it to the related list of customer_contact table.we have a requirement to add new custom table that contains the Contact and the Location. The Contact will populate from the Contact record when the user hits ...
Hi, I have a requirement where a user named "Abul Tutor" (who is part of the "Database" group) should only be able to see sc_req_item records that are assigned to the "Database" group. However, when I impersonate "Abul Tutor," no records are visible,...
Hi Community, I have some data getting pulled from snowflake into servicenow custom table. In servicenow, i have given a prefix there but as its getting pulled from snowflake, its mapping with the prefix which is there in snowflake for number field. ...
Hi All,we are looking to configure Advanced Work Assignment for Incidents and Catalog tasks. We are not using virtual agent or agent chat. Can we implement AWA without virtual agent or agent chat. If yes, how can we configure this from starting? Is t...
I'm trying to write a business rule that prevents an incident from being proposed as a major incident if the user lacks MIM roles, but it's not aborting the proposal. This is my condition and code: (function executeRule(current, previous /*null when...
Hello everyone, We are working on rolling out Virtual Agent at our company and one of the questions that I've been asked is related to being able to determine when a ticket is opened by someone while they're interacting with Virtual Agent. I've read...
Hello Community! I'm using the API /api/sn_sc/servicecatalog/items/{sys_id}/order_now to create a request and its ritm from a 3rd party tool. I used the following body{ "sysparm_quantity": 1, "sysparm_requested_for": "ashley.parker", "variab...
Dear Community, I'm traying to train PI Similarity feature on sn_customerservice_case table. But my training fail on step 2 (Preparing Data) with the error: "NSE0014:Failed to initialize pipeline : No columns to parse from file" Do you know what it i...
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