How to trigger a email to supervisor when no agent are available for chat for more than 10 mins.
How to trigger a email to supervisor when no agent are available for chat for more than 10 mins.
Forum Posts
Page not found error is appearing while launching the newly created instance
Created a new account for learning , while clicking on start building I an getting Page not found error . Is anyone facing the same issue ?
Resolved! Unable to create NLU Models in NLU Workbench
I'm unable to create NLU models and keep encountering errors. Could you please assist me with this issue ?
Importing a long process with Flow Designer
Hi everyone,This is my first time using Flow Designer as Ive been using legacy workflow for almost a decade.I have a process Im trying to incorporate in ServiceNow that can be categorized as 10 steps. Each step having one or multiple actions/task. Th...
Calculate Time taken for particular group to approve the Change? + 8-5 weekdays excluding holidays
Hi community I was trying to create a report which would show the time for groups to approve the Change Records. I have found a really good solution in community but need to tweak it a bit. Currently it calculates all the time from start to end (incl...
UI Macro for populating CI related to the Requestor
Hello!I have a requirement to create a button on Requested Item form, next to the field Configuration Item that will show all CIs related to user in "Requested for" field. I reused functionality already working on Incident, but I am struggling with m...
Scripting to update the record based on the field changes in RITM
Hi All,I have below requirement to develop. Can anyone help me on this as am starting development couldn't get much on this. If the "Preferred model" variable is modified to a non-Empty value for a Hardware or Software request, the RITM's "Short de...
How do you suppress email notifications for business rules
In the Washington DC upgrade a business rule was added for MID servers about the Login name. I want to suppress the emails so that we do not get the notifications. Does anyone know how to do this? Besides updating the Business rule script, is ther...
send approval from sc_request table based on the values filled in the catalog form
I have a requirement to send an approval from sc_request table based on the catalog item variable. Already a workflow is running on the sc_request table to create a task. Now I need to add an approval before creating the task.I have Financial Approva...
Configuration item mapping
Hello Everyone!!I have the requirement of adding new categories and sub-categories on the incident table, after adding those new categories and sub categories, i want to map the configuration items for the particular categories in the incident form a...
Filter Configuration Item results in Change Request
Hi ,I want to show all servers even if they are retired "sys_class_name=server" in the reference qualifier in change request which is having OOB condition asjavascript:new TaskUtilsSNC().getConfigurationItemFilter(current)I tried : javascript&...
Resolved! Servicenow PDI to PDI Integration
I have used GET and POST HTTP methods to integrate two PDI between. But I need to add PATCH and DELETE Methods also for this PATCH method i dont want give sys id in Endpoint URL itself. Instead of that is there anyway to pass sys id. If i mentioned...
How to run batch file in Servicenow through Virtual Agent
This is regarding the requirement which we came across in our account for an automation where bat/batch file needs to be run in the user system through VA chat box. Could anyone let me know how to execute a batch file or run PowerShell scripts in Ser...
Disable Auto-selects the highest predicted intent
Hello Everyone,My customer has a requirement where they never want NLU model to auto select an Intent and trigger a flow based on that and reason being they don't want an incorrect topic to get triggered. Rather they want NLU should always recommend ...
can we send mail for duplicate knowledge article in servicenow
I Have a huge number of duplicate knowledge article, I want to send the work group owners an email notification so that they can check and remove the unnecessary one.
