Hide comments pop up from the Risk Workspace
Hi Team,Is there any way we can hide the popup which is appearing after the submission of the assessment?I have attached the screenshot for the same.Thanks in advance.
Forum Posts
In the selection for the "requested for" field in the portal showing raiser's name
In the selection for the "requested for" field in the portal does not carry over to the request form and reverts to raisers name.
Populating dl using glide Ajax with another table
I am trying to do it with Glide ajax1. case Table Fields:Responsible Team (u_responsible_teams): This field is a reference to the sys_user_group table. It stores the team name (as referenced from the sys_user_group table).Priority (priority): This fi...
How do I calculate the average of Duration (Resolved)?
Hi Team, var ObjArray = [];var gr = new GlideRecord("incident");gr.addEncodedQuery("active=true^sys_idSTARTSWITH29549d12838312109d62b0d6feaad367^ORsys_idSTARTSWITH395fb456830312109d62b0d6feaad35e");gr.query();while (gr.next()) { var start = gr...
Resolved! How to print multiple variables' value to the description of target record in a record producer ?
Hi All, How to print short description of record producer to the short description of target record in a Record producer.Also want to print multiple variables value to the description of the target record one after another.I tried the below script bu...
protocol
Which of the following protocol is used for create, update and delete incident through emails ? POP3 SOAP SMTP HTTP
Scheduling Assistant message -cannot modify allowed duration of change in message
When scheduling a Change, the attached message appears when I click on the Scheduling Assistant in the warning message at the top of the Change form. I then get this message. How can I chance the "Duration of this change request exceeds the availabl...
Population of install_count in software discovery model --reg
Hello Guys,how the field install_count in software discovery model is populated, I just try to refer many jobs and scripts but, I cannot find one , I also think that it is not an reference field.
Teams Integration
I'm having trouble integrating Teams with ServiceNow. My company has already a Teams integration with another ServiceNow instance, and now I don't know how to make a new integration with a new instance without removing the previous one.I managed to i...
Avaya Integration for Live Agent Chat
Is it possible to integrate Avaya phone system into ServiceNow for live agent chat assignment? I am not finding any information regarding Avaya Integration that can be utilized for virtual agent/AWA. Essentially we would like to have ServiceNow/Avay...
Resolved! How to Filter the 'watch_list' Field Without Using a Reference Qualifier?
Hi Everyone, I need to filter the 'watch_list' field (an OOB field in the Task table), but I can't use reference qualifier or dictionary override (they don't want to edit OOB). I’ve tried using g_form.setReferenceQual() in a client script and g_form....
Resolved! 1.I have a field called software date(Date type) in one table, that should not accept future dates.
1.I have a field called software date(Date type) in one table, that should not accept future dates. 2. One more field called percentage(integer)Maximum value that can be updated in Percentage field should be 100Please help me to achieve this.Thanks i...
Changing 'Configuration Item' Field List Layout on ITSM Mobile Agent Parameter Screen
Hello everyone,I'm currently trying to modify the list layout of the 'Configuration Item' field. This field is a reference type field located on the 'Edit' parameter screen within the ITSM Mobile Agent app.Currently, the record list is displayed by '...
CSM
Hi Team, In agent workspace dashboard when I clicked on single score it is redirecting to list view but i wanted them to redirect to workspace. can some one please reply to me.Thanks In advanceThanks & Regards,Haritha D.
Performance Analytics
I am currently trying to create a dashboard that contains a times series graph that displays average delta between two columns on two tables over time. First table is from the alert table with the "created" column and the second table is from the inc...
