Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Incident to RITM creation

I have a form context option UI action the incident form that will cancel the Incident and create a request. It works but I have a Modal pop up that gives the option to cancel the Incident or perform no action which would do nothing to the incident a...

Core configuration and foundation data

Hello, We are recently started ServiceNow ITSM scratch project .We are planning to give demo and workshop sessions to client on Core configuration and foundation data .Please help me with any decks or ppts for this topics. Reagrds,sravya.A

SravyaA by Tera Contributor
  • 432 Views
  • 5 replies
  • 0 helpfuls

Resolved! Invalid date on KB article

Hello All,Does anyone know why the KB article is showing an invalid date on the KB article card?  It would be incredibly helpful and beneficial for me if this could be accomplished in some way.Thank you!

NehalDhuri_1-1724058838373.png

Live Agent idle time

We currently have the OOB for Controlling idle live chat sessions, however this timer is tracking user idle time and a reminder can be set at particular intervals.   https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/...

flow error

The following error occurred during flow send email.is there any solution

kack l by Tera Expert
  • 151 Views
  • 1 replies
  • 0 helpfuls

How to restore a group for a user

Hi All, The user was on leave and the groups and roles that he had has gone now. How can i restore back the group for the user without using the any reference profile to replicate.

phr by Tera Contributor
  • 348 Views
  • 3 replies
  • 1 helpfuls