I have a strange issue.A reference field variable for user record is returning "Record not found", so you can not view the details. This is affecting all ITIL users, but not admin, and only on Inactive records. If the record is Active, then the User...
Hello,I creates an inbound action for incident creation but when i tried to test it, I manually creates received email in instance but it didnt work . Unfortunately in dev env we don't have mailbox for receiving emails. So I creates manually new emai...
There are no Docs regarding "maintenance calendar" in "Planned Management", and I do not understand the purpose of this function. Please let me know if there are any Docs regarding its usage.
How to set current date value on FROM date field in forward schedule of release page. Please find below screenshot @Ankur Bawiskar @Peter Bodelier @AnveshKumar M @Vishal Birajdar @Sandeep Rajput@Atulya - LNG @Saurav11
I want to add 15+ options for letting the user select time zones, is there any way we could write a script for the dropdown?
I got a requirement where i need to keep the incident form link along with my email. This URL should be same as the required Incident number .
I am taking the Micro-Certification - Performance Analytics and it is asking me to install the Performance Analytics - Premium plug in. I see it in the system plugins but have no idea how to install it. Any help would be greatly appreciated
Hi Developers,I have installed the generative AI application and I am trying to build a virtual agent using it's 'Generate Content' capabilities. However, it is not appearing in the virtual agent designer. I'm using Vancouver release and it is not a ...
Hello all,the requirement is that i am having field called 'business unit' on project record which is reference to 'Business_unit' table , that tables contains records in hierarchy levels, where parent called "ITCI" the units under 'ITCI' and under...
Hi,I'm wondering if anyone has seen this behavior before and might have some insight.I have a catalog item that has only a Submit button on the form, no client script, and nothing in the workflow that refers to the Requested for. In a small percentag...
Good Afternoon, I am wanting to know the best way to accomplish the following. I would like to create a request form for users to complete to request a service for the HR department. This is an onboarding task. There will definitely be communicati...
Hello Team, we recently depolyed a New Hire Flag (Similar to VIP Flag) and it shows properly the "NEW" flag in the list view as below: We are trying to replicate this for the Workspace view, as you can see below it does not come up: Is there a way ...
22 views and no none can answer the question - What is the syntax, and/or is there a switch I can put on a URL, to create an Incident without popping up the Incident form ? I would like to launch this myinstance.service-now.com/incident.do?syspar...
Hi all , We are in the process of setting up our ServiceNow Statement of Work (SOW). We have noticed that we have several fields to display on the Incident and Request table records.The idea is to create a second tab called "Details" (to prevent use...
Hi Experts, I need to create a new state called pending change in problem , I have added that as a choice list in problem state but the not able to use the state for problem. Anyone knows how I can make the problem state filed editable. How I can do...
