How to add active assignment groups in the Outlook recipient

[Samiksha2]

Hi All,

I have a requirement to create a UI button (Send Emails) in the Requested Item table. On click of button, outlook will open.
Recipients would be- Active sctaks' assigned to and if assigned to is empty then the member of assignment group.

Here is my script, but it is setting undefined recipient.

function emailOutlook() {
    var ritmNumber = current.number;
    var recipients = [];

    // Query for tasks related to the RITM
    var taskGR = new GlideRecord('sc_task');
    taskGR.addQuery('request_item', ritmNumber);
    taskGR.addQuery('active', 'true');
    taskGR.query();

    while (taskGR.next()) {
        if (taskGR.assigned_to) {
            recipients.push(taskGR.assigned_to.email);
        } else if (taskGR.assignment_group) {
            var groupMembersGR = new GlideRecord('sys_user_grmember');
            groupMembersGR.addQuery('group', taskGR.assignment_group);
            groupMembersGR.query();
            while (groupMembersGR.next()) {
                recipients.push(groupMembersGR.user.email);
            }
        }
    }

    // Remove duplicate email addresses
    recipients = Array.from(new Set(recipients));
    var rec = recipients.join(',');

    window.open('mailto:' + rec + '?subject=testing&bodymessage%20goes%20here', 'email');
}

Please help in this.

Thanks,
Sam

[Ankur Bawiskar]

@Samiksha2 

try this

function emailOutlook() {
    var ritmNumber = current.number;
    var recipients = [];

    // Query for tasks related to the RITM
    var taskGR = new GlideRecord('sc_task');
    taskGR.addQuery('request_item', ritmNumber);
    taskGR.addQuery('active', true);
    taskGR.query();

    while (taskGR.next()) {
        if (taskGR.assigned_to) {
            recipients.push(taskGR.assigned_to.email.toString());
        } else if (taskGR.assignment_group) {
            var groupMembersGR = new GlideRecord('sys_user_grmember');
            groupMembersGR.addQuery('group', taskGR.assignment_group);
            groupMembersGR.query();
            while (groupMembersGR.next()) {
                recipients.push(groupMembersGR.user.email.toString());
            }
        }
    }

	alert('recipients' + recipients.toString());
    // Remove duplicate email addresses

    window.open('mailto:' + recipients.toString() + '?subject=testing&bodymessage%20goes%20here', 'email');
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Samiksha2]

Hi @Ankur Bawiskar ,
Click is not working now.

[Ankur Bawiskar]

@Samiksha2 

can you try with only 1 recipient and see if it works?

did you check what's the browser console error when button is clicked?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Samiksha2]

Yes with manual recipients it is working.