How to add active assignment groups in the Outlook recipient

[Samiksha2]

Hi All,

I have a requirement to create a UI button (Send Emails) in the Requested Item table. On click of button, outlook will open.
Recipients would be- Active sctaks' assigned to and if assigned to is empty then the member of assignment group.

Here is my script, but it is setting undefined recipient.

function emailOutlook() {
    var ritmNumber = current.number;
    var recipients = [];

    // Query for tasks related to the RITM
    var taskGR = new GlideRecord('sc_task');
    taskGR.addQuery('request_item', ritmNumber);
    taskGR.addQuery('active', 'true');
    taskGR.query();

    while (taskGR.next()) {
        if (taskGR.assigned_to) {
            recipients.push(taskGR.assigned_to.email);
        } else if (taskGR.assignment_group) {
            var groupMembersGR = new GlideRecord('sys_user_grmember');
            groupMembersGR.addQuery('group', taskGR.assignment_group);
            groupMembersGR.query();
            while (groupMembersGR.next()) {
                recipients.push(groupMembersGR.user.email);
            }
        }
    }

    // Remove duplicate email addresses
    recipients = Array.from(new Set(recipients));
    var rec = recipients.join(',');

    window.open('mailto:' + rec + '?subject=testing&bodymessage%20goes%20here', 'email');
}

Please help in this.

Thanks,
Sam

[Ankur Bawiskar]

@Samiksha2 

I am not saying manual.

did you try to use this line and see if it works only 1 recipient?

Do you have outlook configured in your laptop to verify this?

    window.open('mailto:' + 'abel.tuter@example.com' + '?subject=testing&bodymessage%20goes%20here', 'email');

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Samiksha2]

Hi @Ankur Bawiskar ,
This is the error
Uncaught ReferenceError: current is not defined

[Samiksha2]

I have checked the Client checkbox. Will it behave like client script?

[Ankur Bawiskar]

@Samiksha2 

ensure UI action is client side only

current won't work in client side

try this

function emailOutlook() {
    var ritmSysId = g_form.getUniqueValue();
    var recipients = [];

    // Query for tasks related to the RITM
    var taskGR = new GlideRecord('sc_task');
    taskGR.addQuery('request_item', ritmSysId);
    taskGR.addActiveQuery();
    taskGR.query();
    while (taskGR.next()) {
        if (taskGR.assigned_to) {
            recipients.push(taskGR.assigned_to.email.toString());
        } else if (taskGR.assignment_group) {
            var groupMembersGR = new GlideRecord('sys_user_grmember');
            groupMembersGR.addQuery('group', taskGR.assignment_group);
            groupMembersGR.query();
            while (groupMembersGR.next()) {
                recipients.push(groupMembersGR.user.email.toString());
            }
        }
    }

    alert('recipients' + recipients.toString());
    // Remove duplicate email addresses

    window.open('mailto:' + recipients.toString() + '?subject=testing&bodymessage%20goes%20here', 'email');
}

OR

you can use GlideAjax and get all the array and then use window.open

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Samiksha2]

Hi @Ankur Bawiskar ,
In the console it was saying error toString() is not defined.

When I removed toString().
Now alert is coming but empty and it is also redirecting to the outlook but same empty value