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‎03-03-2025 02:27 AM
Hi All,
I have a requirement to create a UI button (Send Emails) in the Requested Item table. On click of button, outlook will open.
Recipients would be- Active sctaks' assigned to and if assigned to is empty then the member of assignment group.
Here is my script, but it is setting undefined recipient.
function emailOutlook() {
var ritmNumber = current.number;
var recipients = [];
// Query for tasks related to the RITM
var taskGR = new GlideRecord('sc_task');
taskGR.addQuery('request_item', ritmNumber);
taskGR.addQuery('active', 'true');
taskGR.query();
while (taskGR.next()) {
if (taskGR.assigned_to) {
recipients.push(taskGR.assigned_to.email);
} else if (taskGR.assignment_group) {
var groupMembersGR = new GlideRecord('sys_user_grmember');
groupMembersGR.addQuery('group', taskGR.assignment_group);
groupMembersGR.query();
while (groupMembersGR.next()) {
recipients.push(groupMembersGR.user.email);
}
}
}
// Remove duplicate email addresses
recipients = Array.from(new Set(recipients));
var rec = recipients.join(',');
window.open('mailto:' + rec + '?subject=testing&bodymessage%20goes%20here', 'email');
}
Please help in this.
Thanks,
Sam
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‎03-03-2025 03:24 AM
please use GlideAjax and get all the recipients and then use window.open
I hope you will be able to do this.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎03-03-2025 03:22 AM
This is the error - Uncaught TypeError: Cannot read properties of undefined (reading 'toString')
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‎03-03-2025 03:24 AM
please use GlideAjax and get all the recipients and then use window.open
I hope you will be able to do this.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎03-03-2025 03:36 AM
Yes it is working now. Thanks you!!!
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‎03-03-2025 02:53 AM
I tried to remove the Client check box but after clicking on the button it just reload the page.