- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-04-2025 11:12 PM
I want to add survey link in with incident number in service operations workspace notification which should redirect them to Portal page where survey is present.
@itsm @sndev @itil @Survey #Assessment
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-05-2025 02:07 AM
it won't work as it's not supported to use email script in message heading field
You can try this but I haven't tested this. 1st try this and if this works then follow next steps
1) Add some html tags in that message heading such as bold, italic etc
If that works then go with below steps, if that doesn't work then it means message heading can't render HTML content
1) create a custom URL field in your assessment table
2) store the link you want in that
3) then use that field in message heading
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-04-2025 11:30 PM
Hi @VijayKummamuru ,
Can you give more details like which notification, when it is triggered? Have you configured the survey?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-04-2025 11:50 PM
@Dhana3 Please find below screenshots
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-04-2025 11:31 PM
are you talking about the provider notifications which shows up in bell icon in workspace?
share some screenshots.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-04-2025 11:50 PM
@Ankur Bawiskar yes i am talking about provider notifications which shows up in bell icon in workspace
Survey Screenshots