How to add survey link in service operations workspace notification

VijayKummamuru
Tera Expert

I want to add  survey link in with incident number in  service operations workspace notification which should redirect them to Portal page where survey is present.  

 

 

 

 

@itsm @sndev @itil @Survey #Assessment

1 ACCEPTED SOLUTION

@VijayKummamuru 

it won't work as it's not supported to use email script in message heading field

You can try this but I haven't tested this. 1st try this and if this works then follow next steps

1) Add some html tags in that message heading such as bold, italic etc

If that works then go with below steps, if that doesn't work then it means message heading can't render HTML content

1) create a custom URL field in your assessment table

2) store the link you want in that

3) then use that field in message heading

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

7 REPLIES 7

Dhana3
Kilo Sage

Hi @VijayKummamuru ,

 

Can you give more details like which notification, when it is triggered? Have you configured the survey?

@Dhana3 Please find below screenshots

Ankur Bawiskar
Tera Patron
Tera Patron

@VijayKummamuru 

are you talking about the provider notifications which shows up in bell icon in workspace?

share some screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar  yes i am talking about  provider notifications which shows up in bell icon in workspace

 

Survey Screenshots 

 

 

VijayKummamuru_0-1746427697921.pngVijayKummamuru_1-1746427718966.pngVijayKummamuru_2-1746427770074.pngVijayKummamuru_3-1746427788609.pngVijayKummamuru_4-1746427817172.png