Hello,I currently have a Qualys integration set up in our system, and there's a requirement to update a new field in our CI (Configuration Item).Upon investigation, I've confirmed that the new value is indeed being included in the XML data received f...
Hi All , I am facing a issue where CAB Meeting by default not showing emergency change?I do not know what is wrong!!
If I search the employee number I want to show that employee number in this variable. How can we acheive it.Please suggest.
Hi team, One user of my company reported that the VA is not working for him on MS teams, he is not getting notifications. I called him and I notice that he is not getting all the options that we have in our VA in MS teams. He only gets 'Check status...
Hi all, I have a requirement from a customer to populate the department field on the user record based on the information given in either a custom field or the manager field. The field that is chosen is based on whether the custom field is empty or n...
Hello everyone, we have a group called "HR-ESC" , so i want to allow that group able to create and update the SLA's on the "hr_planning_and_operation" table Please help me how to archive this . #sla #acl
I have a scenario, where an user is part of hardware group and he wanted to update on sc_task record to "software" group. But this group "Software" group should only be visible to the members of "Hardware" group and for other it should be hidden. Can...
We have a UI action field called "copy incident" in incident form, i want to visible only for 3 groups, so i created string property, and using that property in ui action condition field, but it is not working , anyone please help #ui action #sys ...
I am trying to write an UI policy with condition on Tags [sys_tags] field but I have noticed that this field is not available for selection in UI policy condition builder.But, I can apply a filter condition on Tags [sys_tags] field in table list view...
I have multiple transform maps under a CMDB data load module, where I have created CIID field and mapped to target field through load data and attached excels and captured to update set, after deploying it to Test instance, I can see that Excels are ...
Hi All, I want to send a notification with approve/reject link to apprevers(as per defined) and if the approver click on the link then should redirect to sysapproval_approver table to approve it. 1. Can this be possible by writing the Notification on...
I want to add conditions for AI search based on country and brand of KB and user. For exampleIf KB has country is U.S.A and brand is Google, only users with country is U.S.A and brand is Google can search for KB. How can I do this or is there any sol...
ServiceNow follow which international standards for ham best practices and please share the Best Practices document for HAM as well.
HI,I need to add a field from the incident form to the kb_feedback_task form, but the reference of the kb_feedback_task table is to the Task table and not to the Incident table,.I would appreciate help ,Thanks!
Hello, I'm new to Virtual agent and I have created a topic block. I want to know how to trigger German or any other language queries in VA. I have a requirement of around 10-12 different languages and will also be adding translated documents on servi...
