In a normal change request The planned start date should be set to 3 business days and if a user tries to select a past date before the planned start date auto populated then a error message should popup. For example if I raise a change request today...
We recently had a large project complete from a third party for our portal, and we just noticed this odd behavior where a second REQ is being created for every request, but this second REQ does not have any RITM associated and gets CLOSED INCOMPLETE....
hello every I struck while onload client scriptI'm getting the desired result with this scriptdesire result should be pls help me....
Looking to get the user_show_incidents UI Macro to work on Interactions and SCTASK's. I've copied the user_show_incidents macro and amended for Interactions, and that works like a charm. However, for SCTASK it doesn't filter on the user in requested ...
We have a Printer Incident topic in virtual agent which is used to report printer related issues. One of the first questions within this topic asks what function the user is trying to perform (Print/Scan/Copy):We would like to utilise entities to imp...
i want to remove this cross mark conflict embedded list in change request, how to do that?
Hi everyone, at the pressing of a button I need to iterate through the group members so that the manager can assign the task at another member group in a circular and alphabetical manner. 'Circular' means assign automatically and following an alphabe...
I need to show a pop up message using UI page. Please suggest. I want to show the below text when the user selects below conditions on the catalog item.vSystem Type = “SAP ECC System”vSAP System = “AP8, AP9”vSAP Module = “system_Security” or “system_...
Im building a new catalog Item and I want to somehow scan a barcode/asset tag and store them in a variable
Hi Guys & folks, We have received the request, regarding data source.Requirement is when user send email to particular email address with attachment.Finance request should be create and fields should be populated automatically with excel sheet data (...
I am trying to parse the data coming from Workday, which comes in as an array.object, which then has other array.objects inside it. Probably at least 4 deep that are nested. I can run a For each on the top level array.object and even the second level...
I wanted to ask the community how does your company onboard new employees using ITSM? Right now, we have a request form called "New Hire Request" and only managers can submit this form. This form asks 4 major questions, that'll branch into sub questi...
I'm trying to report on impacted services and some of our changes are showing multiple services per change. What is the best way to report on this without showing duplicate changes. Is it possible? During cab we were hoping to present the data by ser...
I have a field 'D' in my catalog form. I need to write a catalog client script to ensure that if a date entered in field D is lesser than 30 days from the current date, it needs to clear D's value and show an error message.
