how can we find out the total outage time involved in the resolution of an incident ? i have an account where we need it find out the total availability of some critical applications and the only way is to use the outage time in an incident. Atm this...
HI, out team working with worj order task,can i make a reccuring WOT that opens every day automaticly?
In my current instance ( van_cover), change request technical approvals are currently assigned to the assignment group. However, I'd like to modify this workflow so that approvals go to the support group members of all Configuration Items (CI) impact...
Requirement: Incidents that are assigned to "IT - Enhancements" to only be visible to members of the IT Enhancements assignment group, the caller, users on the watch list and admins. Other itil users cannot see these tickets unless the ticket is no l...
in the interaction module related list when we right click the below button is not visible
Is there a way to see simple stats on the number of views for each knowledge article and the date of each view?Thanks,AJ
Can any one please share a perfect video on topic Interceptor
Hi, when an Incident is closed using the Close Code "Not an Incident", and no Request is connected to it, the incident should close and open a generic request with the same information as the incident had. I created this business rule for that (after...
Hi Team, I have used the script in the filters for reports created in the UI Builder. The filters are working for admin but for non admin its not working. In native ui when i tested the script it gives no records,..wch means the non admin is not gett...
Hi,We have a common situation where we need to bundle multiple cases together because of a few scenarios:- Duplicate issue for same customer contact- Customer emailed not including the watermark so created a separate case- Customer started a new case...
Hello All, I tried to reset my instance password by using Forgot Password, for first time i got an email with Password reset link.I got this email and a email log entry also created in system and I can able to Reset my Password. I tried the same proc...
Hey,I've built a workflow for article approval which has two approvals. When the second approval is rejected the workflow should give the user a chance to revise the article and publish it again without the need of the first approval. Therefore I add...
Hi team, I have a custom table and created a module to capture the table. I need the list of user/s going to the custom menu and opening custom table. It can be list of users or a report of the users touching the form. Thanks in advance,Shubham
var today = new GlideDateTime();var currentMonth = today.getMonth();var currentDay = today.getDayOfMonth(); gs.info("Current Month: " + currentMonth);gs.info("Current Day: " + currentDay); var gr = new GlideRecord('sys_user');\gr.addActiveQuery();gr....
So I have an order guide with 4 catalog items, the first one is just creating the LAN ID. The next 3 catalog items are kicked off only after the first one is Closed Complete. I need the value of the new LAN ID from the task of the first catalog item,...
