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To generate report for incident created before 6 months for achieve users and active users

Hi All,I have a requirement to create a report on incident table where the the condition is that "incident created before six months" and "impacted user.Regions starts with EMEA". The report is returning all incidents where the impacted user is activ...

Set the current line manager for requestor for

Hi  i have service catalog and in that i need to populate the current line manager for requestor for field currently it is fetching value of logged in users manager , and the current_line_manager variable is reference field and its default value is j...

Based on user location remove options

Hi Team help me!!I have a reference field which is opened for?based on user location I need to remove options? 

workflow approval process test failed

hello i have created a workflow it is validated and published but when i want to test it it is not working can anyone help me???

Updating current active hr tasks with a new template that has a checklist

Hello, We have some active HR tasks for which i have to change the template. I thought I could achive this using a Fix Script and yes I was able to update the template but the issue is that the new template has a checklist and that checklist is not t...

Inconsistent time display value on serviceNow incident form

We are currently developing a API call to update 4 timestamp fields (u_function_last_worked, u_issue_start, u_time_resolution_team_assembled, u_mitigation_time) in incident form. Out of the 4 fields, u_function_last_worked is the only one that auto a...

issue with walkup experience display time after daylight saving time adjustment

Our customer had below issue: Having issues with the cmn_schedule: ca_sparkbar_schedule ()It is being used for a location in Walk-Up experience. The current configuration is functioning for managing the hours the location is open. It's open 8am-5pm l...

Skills Matrix - Skills Plug does not appear to have what I need

I've been tasked with building a skills matrix for our organization. We are starting small, just my department, but plan to make it larger as time goes on. To be clear, I am not looking to assign tickets/tasks based on skills (yet). What I am looking...

How to pass user id in virtual agent via third party website

Ні,I have a requirement where my website uses sso and id like to pass the user details to SNOW virtual agent so that it can personalise and address the specific user, just like how it currently behaves in the servicenow service portal, where it knows...

Report an Issue Record Producer visibility issue

Hi Team,Has anyone experienced discrepancies in record producer visibility between different ServiceNow portals for ITIL users? Specifically, we're encountering an issue where the 'Report an Issue' record producer is visible in service portal for ITI...

Workflow Sequence Paused due to Timer Activity

Hi All, I have an issue in the workflow that I created. In the workflow, when a Catalog Task is completed, it triggers 2 actions- 1) 2nd Catalog Task is created & 2) Timer is started. The issue that I am facing is when the 2nd catalog task is complet...