How to add survey link in service operations workspace notification

[VijayKummamuru]

I want to add  survey link in with incident number in  service operations workspace notification which should redirect them to Portal page where survey is present.  

@itsm @sndev @itil @Survey #Assessment

[Ankur Bawiskar]

@VijayKummamuru 

you added the email script there, did it work fine?

I don't think the message heading supports email script so you cannot add link there

If my response helped please mark it correct and close the thread so that it benefits future readers.

[VijayKummamuru]

@Ankur Bawiskar  it's not working  i just tried as trail and error . can you suggest if there is any way to add survey link

[Ankur Bawiskar · Accepted solution]

@VijayKummamuru 

it won't work as it's not supported to use email script in message heading field

You can try this but I haven't tested this. 1st try this and if this works then follow next steps

1) Add some html tags in that message heading such as bold, italic etc

If that works then go with below steps, if that doesn't work then it means message heading can't render HTML content

1) create a custom URL field in your assessment table

2) store the link you want in that

3) then use that field in message heading

If my response helped please mark it correct and close the thread so that it benefits future readers.