How to attach image/file to Incident in Virtual Agent Chat on Utah Version
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10-25-2023 01:52 AM
In Virtual Agent I have created a topic, in which I should update an Incident with Attachment provided by end user in Chat Bot. I am using File Picker to Attach the file.
After the file picker I used the script action as :
"I'm having technical issues and won't be able to continue this conversation.
There are no agents available at the moment. Please try again later.
Thank you for using our support chat. Have a great day."
Can someone tell me how to fix it
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01-24-2025 12:23 AM
Hi @PriyanshuVerma1,
You can modify your script as follows:
Please mark my answer as correct and helpful if this solution works for you.