how to Cancel all SC Tasks in RITM when state changes to Close Incomplete using Business Rule

[dhanashree2011]

Hi all,

How to Cancel all SC Tasks in RITM when RITM state changes to Close Incomplete using Business Rule. 

The requirement is to close all SC Task under Closed Incomplete RITM's.

[Anubhav24]

Hi @dhanashree2011 

tasks.addQuery('request_item', current.sys_id); //It is request_item. try and let us know

Please mark helpful/correct if my response helped you.

[dhanashree2011]

Above Code Works but i am getting below Error

[Anubhav24 · Accepted solution]

That is the OOB behaviour, to avoid this you can simply take one group's sys_id of servicedesk or some generic group and  write "tasks.assignment_group = <sys_id of assignment group>;

Please mark helpful/correct if my response helped you.

[dhanashree2011]

Thanks a lot Anubhav