How to create incident ageing report for eg - 0-2 days , 3-7 days, etc like that

[Garvit1]

Hi Team,

Need help on creating a incident ageing report for e.g. - 0-2 days , 3-7 days, etc. like that for the team.

Regards,

Garvit

[AndersBGS]

Hi @Garvit1 ,

Not really - the only thing you then can do, is the OOTB functionality that ServiceNow has provided. Create a column chart and make the group by to "created". This will get you the OOTB settings:

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders 

[Maik Skoddow]

Hi @Garvit1 

in the answer of the following question you can find a solution: https://www.servicenow.com/community/developer-forum/aging-reports-on-incident/m-p/1429009 

Maik

[Garvit1]

Hi Maik,

I don't have access to this, as i have access to user interface only, in terms of user point of view i need to create a dashboard for the team which shows the bracket 0-2 days, 3-7 days incidents are open, is it possible without running any script