How to create request, RITM and SC task from inbound action

[Padmaja]

 I have a requirement to create an inbound action that generates a Request, RITM (Requested Item), and SC Task.

When the manager of requested for approves the RITM, the request should be routed to a specific group for further approval. The SC Task will only be created after a member of this group approves the request.

[Hemanth M1]

Hi @Padmaja  ,

1)Do you have all the details regarding inbound action (email subject, email body) to parse and set catalog item variables

2)Have you identified the catalog item to submit when inbound runs??

3)If you have all these details, you can use cartapi to submit  a catalog item (which generatges REQ and RITM) 

4)Configure/update a workflow for this update item to run your logic(task creation)

Refer this thread for cartapi logic : https://www.servicenow.com/community/itsm-forum/inbound-action-to-create-requests/td-p/450403 

Hope this helps!!