How to hide Price Quantity and Total from My Task Page

[saint]

Hi Experts 

I see these price quantity and total when I navigate to My Tasks page using Employee Center to see my approvals. How do i hide this?

[Kieran Anson]

Hi,

You'll need to edit the fields displayed via the to-do configuration details record

1. From the application navigator search for 'to-dos configuration'
2. Select 'Approvals'
3. From the 'to-do configuration details' related list, select the sc_request approval record
4. Edit the field mapping to remove the price

[saint]

Wow Kieran, I never knew about this table and this configuration, thanks for teaching me something new today!

Before I accept this solution, could you help me out with one little thing. I cannot seem to get rid of this fields, there is no option to clear it with a click or similar to other records in servicenow. Am I missing something here? 🤔

[Kieran Anson]

Oh, that's interesting. Never noticed that behaviour. If you have SN Utils installed, you can double click the field label and remove the value.

Otherwise, you can edit via a background script

var gr = new GlideRecord('sn_ex_sp_todo_config_detail');
gr.get('c0b6bb5cc31930105a09f0ad9840dd45');
gr.setValue('field_1' , '');
gr.update();

[saint]

Hey Kieran,

So while running this background script I got an cross scope error 

Security restricted: Write operation against 'sn_ex_sp_todo_config_detail' from scope 'rhino.global' has been refused due to the table's cross-scope access policy

I updated the sn_hr_sp_todos_config table's application access

- Can create

- Can update 

and flushed cache, based on other communiy posts. I'm still getting the same error. do you know any way to fix this?

Also, I do have SN Utils intsalled but there's no option to remove the value