How to hide Success Score in Change Tiles

[Amey8]

How do we hide this change scores from Change Tiles in ServiceNow

I tried implementing the solution from https://www.servicenow.com/community/itsm-forum/modify-the-tiles-in-the-change-model-interceptor/m-p... 

Commented the mentioned lines from Macro -- cmu_landing_card

It doesn't seem to work.

[Ankur Bawiskar]

@Amey8 

what debugging did you perform after making the UI macro changes?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Amey8]

Hi @Ankur Bawiskar 

Initially, I was checking in the SOW view. It seemed to be working from the native view, and the Success Score is hidden there.

However, when I checked in the Service Operations workspace view, it’s still showing. Is there a different setting or behavior expected in this view?

[Ankur Bawiskar]

@Amey8 

for workspace a different component might be displaying

You will have to identify that component and then make the necessary changes

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Emily Sauer]

To hide the Success Rate Label and Score from the Native view, navigate to the cmu_landing_card Macro and comment out the line shown in the screenshot.

To hide the Success Rate Label and Score from Service Operations Workspace, you will need to go into UI Builder, navigate to the Service Operations Workspace Experience, and duplicate the 'Create Change Request Page SNC' page. Once you've done that you will see within the Content something called 'Label Value 1' nested under the Card Repeater. When you open Label Value 1, you will be able to hide the component on the right side of the screen under 'Component Visibility'.