How to make the catalog item visible to only 2 departments IT and NON IT users and their location

[Archana23]

How to make the catalog item visible to only 2 departments IT and NON IT users and their location should be INDIA.

Please help me in scripting if script is needed.

Thanks in advance.

[Zach Koch]

You would not need any scripting. You can use the Catalog Item's User Criteria, under the Available For related list, hit New and configure it to meet the needs that you mentioned. If they need ALL of the criteria to match it, make sure to check the Match All checkbox. You can see here the user criteria allows for locations, departments, and more.

Here is also a link to the docs page

Docs page for user criteria 

[AndersBGS]

Hi @Archana23 ,

Set a User criteria for the specific catalog item would be the way to go.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Sumanth16]

Hi @Archana23 ,

Please refer to below thread:

https://www.servicenow.com/community/now-platform-forum/best-way-to-show-hide-fields-on-a-catalog-it...

Thanks & Regards,

Sumanth Meda

[Saurabh Anand]

Hello @Archana23,

You can use the available for and not available for user criteria which will be available on the catalog item to accommodate this requirement.

If this answer helps you, Please mark my answer as accepted solution.