Best way to show/hide fields on a catalog item

[mballinger]

Hello,

I haven't created catalog items in a while. My question is, what is the best way to show/hide variables based off of a selection from a drop down? 

I have 10 fields on the item. The first field is a selection with 2 choices. If they select choice 1, it will show the other 9 fields. If I select choice 2, only 7 of the 9 fields will display. What is the best of writing this in a catalog client script?

thanks!

[Harsh Vardhan]

it can be done using catalog UI Policy as well. Please check Catalog UI Policy and try. That should work. 

You can make variable, "READ Only", "HIDE" and "Mandatory" using catalog ui policy. 

[Harsh Vardhan]

Reference: 

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-manage...

[-O-]

From a maintenance p.o.v. I find it is better to use a UI Policy per variable. Even when it may seems this can lead to too many UI Policies. The advantage being that if one needs to check how a field's behavior is configured one needs to check just in one place or if one needs to modify the behavior of a given field one can do it in just one place.

[Gaurav Shirsat]

Hello

as per the Best Practice of ServiceNow Show/Hide of field must be done using the Catalog UI Policy.

You will find this in Related List of Your Catalog Item. see below

Create New UI Policy by clicking on New button.

You have to add necessary details and save it.

after saving the form you will get UI Policy Action Tab where you need to add variable which you want to make read only.

also you can make use of Catalog Client Script:- Make type as onLoad

see below

Please Mark Correct and Helpful
Thanks and Regards
Gaurav Shirsat