How to map variables of a service catalog template to change request in workflow editor.

[Tippireddy Venk]

I'm working in workflow editor. I'm stuck with mapping fields from service catalog item to change request table in workflow. The catalog item is the one which submits the RITM ticket.

[Brad Bowman]

Are you saying that when the RITM ticket is submitted you also want a Change Request record to be created with values supplied in Catalog Item variables?  Do you have a run script that is doing a GlideRecord on the change_request table with the initialize() and insert() methods?

[Tippireddy Venk]

But I want it to do in workflow editor.

[Brad Bowman]

I got that.  The questions I asked pertain to using the workflow editor.  Unlike Flow Designer, it's not trying to be beginner user-friendly, so you need to write a script, in a Run Script activity, to do something like this.

[Anubhav24]

Hi @Tippireddy Venk ,

If you want to create the change in workflow editor , you can use a run script activity and write the script to create a change by taking values from the RITM form variables as <current.variables.<variablename>>.

However what I would suggest is create a script include and then in your run script call this script inlcude to create your change.

Please mark helpful/correct if my response helped you