How to populate categories/subcategories on serviceNow PDI ?
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03-10-2024 10:13 PM
I have an excel file containing categories, subcategories, scope, type, service/Application and assignment group. I want to populate this excel file to serviceNow PDI so that when I create new incident I can select categories and their subcategories and automatically assign to the group according to the excel file. I dont know in which table I have to upload this excel file. Can u guyzz help with that or any documentation or tutorial video related to this ?
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