how to remove or hide update button in incident form without scripting or UI action

[vignesh parthib]

Hi @PranjalP4352332 

There is no OBB method in ServiceNow to completely remove the "Update" button from the form without scripting or UI actions.

You can Create a ACL the Write permissions to false (remove required roles or conditions). This makes the form read-only, and while the Update button is visible, changes cannot be saved.

Thanks,
Vignesh
"If this solution resolves your issue, kindly mark it as correct."

[RaghavSh]

This seems to be some question not requirement.

If you restricting the update functionality from ACL ( write ACL on table), the update button will automatically get hidden.

Please mark the answer correct/helpful accordingly.

[Ankur Bawiskar · Accepted solution]

@PranjalP4352332 

Make sure that user doesn't pass Table.None WRITE ACL

If ACL fails OOTB Update button will be gone

If my response helped please mark it correct and close the thread so that it benefits future readers.

[M Iftikhar]

Hi @PranjalP4352332 ,
To remove or hide the Update button on the Incident form without scripting or modifying UI actions directly, the recommended and simplest approach is to use Access Control Rules (ACLs) to control the user's write access on the Incident table or specific fields.

When a user doesn't have write access, ServiceNow automatically hides the Update button, making the form read-only.

🔗 How to hide Update and Delete button on Change Request (ServiceNow Community)

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.