how to use now assist to remind the users whose survey are pending from 10 days and send them links

[Padmaja5m2]

Hi Team,

We have configured Microsoft Teams integration with ServiceNow using Now Assist and now we need to send notifications to the users whose surveys are pending since 10 days using Now assist. We need to send them the links for the pending surveys.

Can you help me with the approach for the same.

Regards,

Padmaja.

[Abbas_5]

Hello @Padmaja5m2,

For similar kind of issues, please refer to the links below:
https://www.servicenow.com/community/itsm-forum/how-can-i-set-up-a-survey-reminder/m-p/765391

https://www.servicenow.com/community/itsm-forum/sending-survey-link-in-notifications-need-help/m-p/6...

If it is helpful, please mark it as helpful and accept the correct solution. In future, it might be helpful for someone to refer to this solution.

Thanks & Regards,

Abbas Shaik

[Padmaja5m2]

Hi @Abbas_5 ,

Thanks for your response. We already do have a email notification configured to send the survey li9nks. But now we are looking to send these links via Now Assist in MS Teams.

It would be helpful if i get any pointers in such direction.