Automate the process to copy changes from one ServiceNow instance to other

[Bhawna]

Hi,

I have a requirement that, for the basic changes like change in name or short description of a template, I need to implement a functionality that on a regular interval these changes should be copied to other instance. so that changes are in synch in all the instance.

Requesting suggestions how this can be achieved.

[Sohail Khilji · Accepted solution]

Hi @Bhawna ,

You will have to integrate your instances with one another based on needs it can be uni or bidirectional.

You will need to created rest message which copies the changes from one instance to the other.

And on the relevant tables you will need to create business rules which triggers the integration on change of template field.

What you will need :

*Integration user.

*Access to the template tabletable.

*Create Rest message and rest methods as needed

* Create business rule which triggers the rest api call and updates the record.

I hope this helps....

[Jaspal Singh]

Hi Bhawna,

Just checking on why do we need to keep instances in sync for tickets? Why not follow a regular clone cycle for keeping it, if there is a need.

Also, if a ticket is created in sub-prd what is the exact purpose? Will someone go an solve or it is only for tracking only. As I see the ask is for a subset of changes and not all.