I am not getting the either incident list or count of incidents from REST message?

[KM SN]

when I am trying to insert a incident record in source instance it should compare in target instance incident table with same caller id incidents and if the count is more than 5 allow the creation of incident else abort the action.

but I am not getting the count and list of incidents in the body when try to see them in the log.

[Hayo Lubbers · Accepted solution]

Hi @KM SN ,

I think you're looking for the X-Total-Count, which is part of the Header, not the body...

https://docs.servicenow.com/bundle/washingtondc-api-reference/page/integrate/inbound-rest/concept/c_...

Probably something like : var count = response.getHeader('X-Total-Count');

Hope this helps,

Hayo

[SN_Learn · Accepted solution]

Hi @KM SN ,

It is  the total number of records in the full collection.

X-Total-Count 

[Hayo Lubbers]

Hi @KM SN ,

I see the SN_Learn has already answered the question.

For all other statuscodes, headers and information in the response, please check out the link:

https://docs.servicenow.com/bundle/washingtondc-api-reference/page/integrate/inbound-rest/concept/c_...