I have more ci data so if i select ci data then the service field data will populate automatically

[Gangadhar540-]

I have more ci data so if i select ci data then the service field data will populate automatically, so based on ci data the service will filtered , while importing records in ServiceNow if the records have attachments does it will imported with the attachment 

[Vishal Jaswal]

Hello @Gangadhar540- 

I believe I understood two concerns here:

1. Auto populating or showing only relevant records on a reference field based upon onChange on a different field.

2. Importing records with attachments. Below is the explanation: 

Yes, attachments can be imported along with records in ServiceNow, but it depends on the import method:

Scenario 1: Using Data Import (Import Set)

• If you import records via an Import Set, ServiceNow does not automatically import attachments.

• You need to manually attach files after importing the record.

Scenario 2: Using API (REST/SOAP)

• If you’re importing records via REST API, you can send attachments separately to the sys_attachment table.

• First, create the record and then upload the attachment.

Scenario 3: Using Email-Based Import or inbound email actions.

• If records are created from inbound emails with attachments, ServiceNow automatically associates attachments with the created record.