I want restrict hide particular category incident all group except particular groups

[Talari Balateja]

HI,

1. Limit visibility to only these two groups (monitoring team, delivery team) and restrict visibility to others.

2. delivery team should be able to see only Source==phone related security incidents tickets. Other source security incident tickets should not be visible to them. 

I Have created BR it's working fine for the particular but it's not hiding to other groups.

BR Script :

(function executeRule(current, previous /*null when async*/ ) {

    var grp = current.addQuery('contact_type', 'phone');

})(current, previous);

Regards,

Sanju

[Abbas_5]

Hello @Talari Balateja,

Please refer to the below link:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790987

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik

[Mary S]

This works well, but the requester or admin cannot view the incident once applied.  Is there a way to do this?