i want to customize OOB cancel change UI action on change form

[Abhilasha G T]

Hi Team,

I have the requirement like below,

 1. When the Cancel UI Action is used, all Active Child Change Tasks should have the following values updated
If the Change Task Type is Implementation
State = Closed
Close Code = Not Attempted
Close Notes = The Implementation was not attempted

If the Change Task Type is Testing
State = Closed
Close Code = Not Attempted
Close Notes = The Change was cancelled

If the Change Task Type is any other Change Task Type:
State = Closed
Close Code = Not Attempted
Close Notes = The Change was cancelled

3. When a Change User uses the Cancel UI Action Button, the Change's Close Notes should be populated with the cancellation comments (cancellation reason field )

how to achieve this.

Regards,

Abhilasha G T

[AshishKM]

Hi @Abhilasha G T , 

You can write new UI Action [ Cancel ] on Change [ change_request ] table and apply all logic for Change Task.

In script code, first read all active change task via gliderecord query and while itrating the result set ( using while loop ) apply the IF condition to check the Change Task Type for  state,code and notes update.

Have you writen any code for this, if yes please share.

-Thanks,

AshishKM

[Abhilasha G T]

Hi Ashish,

Thanks for ur reply ,

Need to customize the OOB ui action only.

Since in this  ui action ,client  check box is enabled can't glide the record

I have created  client callable script  include and called that in UI action.

That is not working. 

[AshishKM]

Please share the code.

[Abhilasha G T]

Hi Ashish,

Please check below codes for UI action and Script Include,

Condition:gs.hasRole('itil,sn_change_write') && new ChangeFormUI(current).isCancelAvailable() &&(current.state!='0' || current.state!='3' || current.state!='4')

Script Include

var CancelChangeProcessor = Class.create();

CancelChangeProcessor.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    cancelChange: function() {

        var changeId = this.getParameter('sysparm_change_id');

        var reason = this.getParameter('sysparm_reason');

        if (!changeId || !reason) {

            return 'failure';

        }

        var changeGR = new GlideRecord('change_request');

        if (!changeGR.get(changeId)) {

            return 'failure';

        }

        // Close all active Change Tasks

        var taskGR = new GlideRecord('change_task');

        taskGR.addQuery('change_request', changeId);

        taskGR.addQuery('state', '!=', '3'); // Not Closed

        taskGR.query();

        while (taskGR.next()) {

            taskGR.state = 3; // Closed

            taskGR.close_code = 'not_attempted';

            var taskType = taskGR.change_task_type + '';

            if (taskType === 'testing') {

                taskGR.close_notes = 'The CI Implementation was not attempted';

            } else {

                taskGR.close_notes = 'The Change was cancelled';

            }

            taskGR.update();

        }

        // Update Change

        changeGR.state = 4; // Cancelled

        changeGR.close_code = 'cancelled';

        changeGR.close_notes = reason;

        changeGR.update();

        return 'success';

    }

});