I want to edit the filter to add closed incident to a problem.we are in xanadu version.

Aniket Gaurikar
Tera Contributor
 
5 REPLIES 5

Aniket Gaurikar
Tera Contributor

can someone help on resolving the issue.

 

Sourabh Tarlekr
Kilo Sage

Hi @Aniket Gaurikar 

 

Can you elaborate your requirement in detail to provide the solution.

 

Regards,

Sourabh

Ankur Bawiskar
Tera Patron
Tera Patron

@Aniket Gaurikar 

OOB only active incidents can be attached

OOB script BulkAddIncidents Fixed query needs to be updated and remove the active true condition and it should work

AnkurBawiskar_0-1740060332898.png

 

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

this was working till san diego version ,we are in xanadu version their is no active true condition in the script .