I want to edit the filter to add closed incident to a problem.we are in xanadu version.
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‎02-20-2025 05:58 AM
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‎02-20-2025 05:59 AM
can someone help on resolving the issue.
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‎02-20-2025 06:03 AM
Can you elaborate your requirement in detail to provide the solution.
Regards,
Sourabh
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‎02-20-2025 06:06 AM
OOB only active incidents can be attached
OOB script BulkAddIncidents Fixed query needs to be updated and remove the active true condition and it should work
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎02-20-2025 06:08 AM
this was working till san diego version ,we are in xanadu version their is no active true condition in the script .