how can i change so that the asset field will be showing all the caller asset in sow?
hi how can i edit the overview page so that when i open the incident with the caller information , the asset box will be pulling in all the users asset ?
Forum Posts
Resolved! Scripting Help
Hi All,I need help in scripting. I have String field where I have to populate the count of days past since INC was created excluding the weekends (i.e sat & sun). I am able to achieve the count of days but need help in excluding the weekends.--------...
Resolved! How to create an alert message if a survey with a negative feedback is receiving
Hello team I am the quality manager in a project servicenow and I manage the surveysand I need to receive a message notification every time when a user sends a negative surveyCan you help me ?Thank you
AutoClose the incident_task after 4hrs when there is no updateon it
Hi all, I want to auto close the incident tasks when there is no update on them. P1 incident_task should autoclose after 4hrs,P2 incident_task should autoclose after 8hrs, Please provide your valuable suggestions. Thank you,Pravalika
Push Message to Virtual Agent Conversation
Hello, I am currently looking for a way to push a message into an active chat conversation with a virtual agent. At present, I have a virtual agent topic block that communicates with my external application. It sends the user input to an endpoint in...
SLA Duration and Breach Time looks incorrect
Hi all,I can see from SLA definition table that a SLA has Duration set as 0 (zero).In this case, my expectation is that Breach Time should coincide with Start Time.Even if I think that SLA Duration set as 0 is just a mistake.Why I can see a different...
issue in background color change for a widget in Employee center portal
Hello community members, We have this My approvals widget on employee center where we are trying to apply the background color but it is not working at all 1. Tried this community post solution but it doesnt work for ESC(Employee Center portal):Solve...
How to Authenticate another user (not who is signed in) on the fly using Okta or AD
Hi Everyone, I have a requirement to allow a user to enter their Active Directory username and password into a text box in ServiceNow, and have some external system return whether or not those credentials are valid.The two ways I can think to do this...
How to add a banner or Announcement in Agent workspace
How to add a banner or Announcement in Agent workspace telling them to redrect to next ui workspace
Catalog item - Plus sign to add new reference variable in user form
Hello team, I'm struggling with workflow Studio (Flow designer) to collect the users from a list collector and add the user to the selected group, already tried to do many different things. Already tried @Ankur Bawiskar - List Collector Convert to Ar...
Incident template selection to be made mandatory
Dear All, Happy Friday!!!Looking for some advise here. We use both CSM and ITSM and I have a requirement to make selection of an incident template mandatory when the Incident is created from a Case. How could I achieve this? Any guidance is appreciat...
How to send emails to the groups that contains multiple CIs instead of individual emails per CI
In change request, we've impacted CIs. In each CI that contains approval group as a reference field. Ideally, email approval notification is getting triggered to corresponding approval group of for each CIs listed in the impacted ci list of a CR. So,...
How to increase the range for the quantity field in SC Catalog Item Widget
Hello Everyone, I am working on developing a Service catalog. For my use case I want to give the user the ability to place an order for more than 10 quantity. How can I increase the for this to over 100. Also, is it possible for me to display the va...
SLA Definition | Type and Target not visible
Hi All, We have created custom sla definition and de-active OOTB one. Now issue is that, Type and Target fields are not visible when we are in global domain, but visible in child domains. Attached screenshot for your reference. Thanks
not able to apply Catalog UI Policy on Lookup selectbox Field
I need to hide and show fields based on the lookup selectbox field.(Which contains javascript in Reference Qualifier).I tried with Catalog UI policy but that is not working. Please suggest.
