Hi, I have to write a script condition for an ACL that allows users to access only incidents belonging to their department.I write this script, but it's not working as expected. Does anyone have any idea what is wrong? var userDepartment = gs.getUse...
Hello Now World, I have a requirement where a record is generated from a record producer, and the target record has a variable section containing all the variables from the record producer. I want to export the record including the variable section a...
HelloI would to know how can i tell the difference between an automated task and a manual task?Which fields should i look for to see the differences?
Hello,I am facing one issue on lookup select box type variable. I have created a customized field on Incident table , type is Choice and created the choices. Now I have a record producer where I have a variable with the same name and type is Lookup ...
i had created a flow for catalog item. And the main thing i had used "Do the following in parallel" for creating a two catalog tasks at a time. All the stages are worked perfectly and also i checked the flow context the evaluation seems to be complet...
Hi everyone,I was curious if anyone has experience using AI to help automate ticket corrections. Specifically, we often receive requests from users who accidentally enter PII or PHI in the ticket work notes or activities, and we have to manually remo...
I want to change this message Thank you for using the chatbot. As part of the launch, I am looking for help in naming me. Please suggest a name for me. to Thank you for using the chatbot. How can i do it?
I have a catalog variable 'Is the exemption related to an incident or change' having 3 values neither, incident and change. Have another catalog variable 'which policy' refers to a custom table. The requirement is if the value of the catalog variable...
when logged into my PDI i want to see next experience ui as my landing page everytime and also when i impersonate a user the user also have to see the same landing page
I have a requirement to create a copy of a service request catalog form. Is there a way we can download the form? (for users to fill it offline)
Hello,I need to add a position in the three dots menu. It should be a link to the record producer.Options in the va_branding_contact_menu are minimal, only the link type brings hope.I need a new position in that menu.Any suggestions?
Hi, In an Excel file, we have three sheets: Sheet1 contains user-related data, Sheet2 contains group-related data, and Sheet3 contains Windows server-related data. If we want to import the data from these three sheets into three different tables at t...
Hi All, I have an order guide Replace Request where it contains Laptop as catalog item and it is called in multiple order guides.My requirement is if my order guide is replace request then I need to hide the financial variable set in the laptop catal...
Impact and Urgency fields in incident form is read - only. If user has a specific role, then he/she should be able to edit the impact and urgency so that priority gets altered. Please help me how I can achieve this.Note: User should be able to change...
Hi, I have created a catalog item. I want when it’s submitted and RITM is generated, an approver request should be triggered to a user (for example Abel Tutor), And an email should be sent to the requester. Email contents will be provided by Abel Tut...