I want to edit the filter to add closed incident to a problem.we are in xanadu version.
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‎02-20-2025 05:58 AM
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‎02-20-2025 07:34 AM
then some ACL is blocking it
Did you check that?
check this
Not able to link Inactive Incidents(Closed) to Problem record
How can ITIL user(s) add 'Closed' Incidents to a Problem Record?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader