In the catalog item workflow approval will goes to user selected in the variable

Servicenow de11 · ‎10-26-2023

Hello,

I have a requirement that is user selected in the catalog item variable(single line text) approval will goes to the person existing in the variable.

Please help me to achieve this.

Thanks

Harsh_Deep · ‎10-27-2023

Hello @Servicenow de11 ,

Use this-

and use this script -

var answer = getAnswer();

function getAnswer(){
var user = current.variables.YourRequiredField.toString();
var grUser = new GlideRecord('sys_user');
grUser.addQuery('name',user);
if(grUser.next()){
    return grUser.sys_id;
}
}

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View solution in original post

Servicenow de11 · ‎10-27-2023

Hello Harsh deep

Tried the given script but no luck. Attached screenshot

Approval not triggered.

Thanks

Harsh_Deep · ‎10-27-2023

Hello @Servicenow de11

Don't use answer =[]; this line.

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.