Incident creation if group does not have members or owners or managers

[Kaustubh k]

Hi @Viraj Hudlikar ,

This is in Continuation to the Solution which we discussed in the below link:

https://www.servicenow.com/community/incident-management-forum/incident-creation-ig-group-does-not-h...

I observed that whenever an existing case is already present in the system but does not have this group in the description, then also the system is not creating a case.

As we are just filtering with the short description.

Thanks,

[Viraj Hudlikar · Accepted solution]

Hello @Kaustubh k 

Updated one and tested in PDI I had something 15 group without Manager & Members on first run of job it created normal one incident with all group name in description. I updated that existing incident and remove 5 groups name from it and reran the job it created a new incident with only 5 missing group from previous incident created.

var CheckEmptyGroups = Class.create();
CheckEmptyGroups.prototype = {
    initialize: function() {},

    checkGroups: function() {
        var gr = new GlideRecord('sys_user_group');
        gr.addActiveQuery();
        gr.query();

        var emptyGroups = new Set();

        while (gr.next()) {
            var groupId = gr.sys_id;
            var groupName = gr.name.toString();

            // Check if the group has members
            var memberCount = new GlideAggregate('sys_user_grmember');
            memberCount.addQuery('group', groupId);
            memberCount.addAggregate('COUNT');
            memberCount.query();
            memberCount.next();
            var hasMembers = memberCount.getAggregate('COUNT') > 0;

            // Check if the group has owners or managers
            var hasManager = gr.manager.toString() !== '';

            if (!hasMembers && !hasManager) {
                emptyGroups.add(groupName);
            }
        }

        if (emptyGroups.size > 0) {
            this.createIncident(Array.from(emptyGroups));
        }
    },

    createIncident: function(groupNames) {
        var existingIncident = new GlideRecord('incident');
        existingIncident.addQuery('short_description', 'Groups with no members & managers');
        existingIncident.query();

        var existingGroups = new Set();
        while (existingIncident.next()) {
            var existingDescription = existingIncident.description.toString();
            existingDescription.split('\n').forEach(function(group) {
                existingGroups.add(group.trim());
            });
        }

        var newGroups = groupNames.filter(function(group) {
            return !existingGroups.has(group);
        });

        if (newGroups.length > 0) {
            var inc = new GlideRecord('incident');
            inc.initialize();
            inc.short_description = 'Groups with no members & managers';
            inc.description = 'The following groups have no members or managers:\n' + newGroups.join('\n');
            inc.assignment_group = 'your_group_sys_id'; // Replace with the sys_id of the Admins group
            inc.insert();
        }
    },

    type: 'CheckEmptyGroups'

};

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.