Incident

[Ram012]

All ITIL users are unable to modify the state of the incident from the listview.

The following buttons are displayed depending on the state of the Incident Record.

on incident creation : save , submit

New after initial incident first created : save , update , move in progress , cancel

on hold : save , update , move in progress , Cancel , Resolve

Resolved : Save, update , move in progress

Closed : N/A

Cancelled : N/A

Any idea how to build this scenaior

[Jake Sadler]

Hello @Ram012,

Editing the condition in each UI action will allow for this scenario and a list_edit ACL on the state field will prevent users from editing the state in list view. Make sure to add an appropriate role to the ACL

Thanks

Jake

[Mark Manders]

What do those buttons have to do with the list view of an incident? Or are these two requirements? 

Create/update the list_view acl for the incident.state field so ITIL users can't do it (or remove list edit completely). 

For the state changes, you can put conditions on the ui actions on the state, so current.state =  for the resolve button as example.
I assume the 'state' field is read only, because you work with the buttons? Otherwise you also need to check on your state flow config so no other states can be set manually.