Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Unable to create Solman incident ticket in ServiceNow.

Hi, I am facing some issue while creating Solman ticket in ServiceNow. We have update with correct Endpoint URL's still getting error message while trying to create Solman ticket in ServiceNow, How to troubleshoot I am attaching the error message scr...

Rashmi N by Tera Contributor
  • 199 Views
  • 1 replies
  • 0 helpfuls

Resolved! User criteria for HR case

I need to have a user criteria in "Available for" section of record producer.criteria is - if any user belong to 2 groups (A and B) and have "HR Team" in his HR profile's "Job code" field, then only this record producer should be visible.how to match...

Hafsa1 by Mega Sage
  • 490 Views
  • 4 replies
  • 1 helpfuls

best way to have a request available to external users

I want to have a link on an external site so users can submit a request. What is a better way to do this? IS a custom application right way or catalog item? We dont want users logging in to servicenow so wondering what would be a better solution. 

samadam by Kilo Sage
  • 670 Views
  • 1 replies
  • 1 helpfuls

Inbound Email Action

I have a requirement to create an incident from an inbound email address within a distribution list. We have configured the Email address within the distribution list to create incidents. When the email address is emailed directly, an incident is suc...

List Collector Reference Qual

I am trying to build a Reference qual for a list collector in a catalog item. The list collector needs to pull all assets assigned to the a user in the alm_asset table as long as the assigned_to matches the PMR_opened_for field n the catalog item. I ...

JCarver by Tera Contributor
  • 211 Views
  • 1 replies
  • 0 helpfuls