Is it possible to map multiples incidents to a single change

[raginiv]

Is it possible to map multiple incidents to a single change and vice versa. 

[yuvarajkate · Accepted solution]

Yes, you can map multiple incidents to a single change request in ServiceNow by using the Related Records section in the change form. Simply add the incidents manually or automate the process using business rules or workflows.

[Tai Vu · Accepted solution]

Hi @raginiv 

Yes, that's obviously possible to map multiple Incidents to a single Change Request. On the Change Request form, there are two related lists:

1. Incidents Fixed by Change – This relates to the Change Request field on the Incident table.
2. Incidents Caused by Change – This relates to the Caused by Change field on the Incident table.

Both these fields create a one-to-many relationship, allowing multiple Incidents to be associated with a single Change Request.

However, about your use case for the "vice versa" part you mentioned. it’s unlikely that have a scenario where one Incident is associated with multiple Change Requests. Can you provide more details about your use case on this?

Cheers,

Tai Vu

[yuvarajkate · Accepted solution]

Yes, you can map multiple incidents to a single change request in ServiceNow by using the Related Records section in the change form. Simply add the incidents manually or automate the process using business rules or workflows.

[Tai Vu · Accepted solution]

Hi @raginiv 

Yes, that's obviously possible to map multiple Incidents to a single Change Request. On the Change Request form, there are two related lists:

1. Incidents Fixed by Change – This relates to the Change Request field on the Incident table.
2. Incidents Caused by Change – This relates to the Caused by Change field on the Incident table.

Both these fields create a one-to-many relationship, allowing multiple Incidents to be associated with a single Change Request.

However, about your use case for the "vice versa" part you mentioned. it’s unlikely that have a scenario where one Incident is associated with multiple Change Requests. Can you provide more details about your use case on this?

Cheers,

Tai Vu

[Sandeep Rajput · Accepted solution]

@raginiv You can map multiple incidents to a change request by setting Change Request (rfc) field on the incident table to the sys_id of a change request to which you want to map all the incidents.

You can also do this from the change request form by adding Incidents in Incident Fixed by Change related list.

[raginiv]

Hi @Sandeep Rajput I did that. but in related records, those changes are not reflecting. even for problem and incident case also same thing happened. any solution for that.