Location field customization on Incident form

Abhilasha G T
Tera Contributor

Hi Team,

I have a requirement like below,

When manually populating a Location reference field on Incident form and in all views (including SOW), the type ahead search should do an automatic "contains" search without requiring an asterisk to find the right location

 

How to achieve this.

 

Regards,

Abhilasha G T

1 ACCEPTED SOLUTION

@Abhilasha G T 

that's what is mentioned in the link I shared above.

AnkurBawiskar_0-1748349535211.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

7 REPLIES 7

@Ankur Bawiskar ,

 

Hi Ankur ,

 

yes, before going to user preference need to disable the system property firt.

 

Regards,

Abhilasha G T

@Abhilasha G T 

but disabling that property will have instance impact.

Did you only try what's mentioned in the KB?

If it works with only that then property change not required

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Cheikh Ahmadou
Tera Guru

Try to use ref_auto_completer=contains on the reference field