Location field customization on Incident form

Abhilasha G T
Tera Contributor

Hi Team,

I have a requirement like below,

When manually populating a Location reference field on Incident form and in all views (including SOW), the type ahead search should do an automatic "contains" search without requiring an asterisk to find the right location

 

How to achieve this.

 

Regards,

Abhilasha G T

1 ACCEPTED SOLUTION

@Abhilasha G T 

that's what is mentioned in the link I shared above.

AnkurBawiskar_0-1748349535211.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

7 REPLIES 7

Ankur Bawiskar
Tera Patron
Tera Patron

@Abhilasha G T 

to do it for your table's field check this

Enable wildcard search (* or contains) condition for reference fields 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Abhilasha G T 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur,

Soluion : Need to disable the system property> glide.ui.ref_ac.startswith
need to create one user preference with the name as > cmn_location.autocomplete.contains

@Abhilasha G T 

that's what is mentioned in the link I shared above.

AnkurBawiskar_0-1748349535211.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader