Modify the label of the Additional Comment tab in Workspace

[SamuelTse]

Hi,

I would like to modify the label of the Additional Comments field in Service Operation Workspace

I tried modifying the client script that adds "customer visible" to the label and that didn't work. I don't have any label override. How do I remove "customer visible" from the tab in workspace?

Thanks,

Sam

[SamuelTse]

@Bhuvan  

Interesting. I updated SOW in our sub-prod instance and that didn't change the label. However, when I went to my PDI, which I created earlier this week, it simply shows "Comments"

Now I want to know where SOW is pulling the label from? I am not seeing any custom label that we added. 

Sam

[Bhuvan]

@SamuelTse 

Below is the script that opens the record from list view. Page is read-only and you need to create a variant if you need to make any changes.

More details to analyse if you are interested,

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[SamuelTse]

@Bhuvan  

I guess I can also control which Record page to show via the setting on the page variant. However, where in the record page should I update the label? I tried to trace back the data source but I couldn't find the origin of the label. I don't believe the label is hard coded, it's got to be pulling from somewhere.

Sam

[Bhuvan]

@SamuelTse 

I will try to check it and will let you know if I find more information.

If my responses helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@SamuelTse 

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan