Need help in attaching attachment to interaction record
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09-25-2023 05:43 AM
Hi Community,
I have a requirement where Attachment option should be available to user in Virtual Agent ,I am able to provide the functionality however the attachment is not getting attached to interaction record and after connecting to a live agent ,he/she is not able to see the attachment in the conversation history.
How we can show attachments to live agent?
Any help would be greatly appreciated.
Thanks,
Pooja M
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