Need service request management key operating procedure document for best practices

Umesh G
Tera Contributor

Hi Team,

 

I need service request management (SRM) key operating procedure document for best practices, could you please help me on this? Thanks!

 

1 ACCEPTED SOLUTION

kaushal_snow
Mega Sage

Hi @Umesh G ,

 

You can check these posts: https://www.servicenow.com/community/servicenow-ai-platform-forum/eleven-best-practices-for-servicen...

 

https://www.servicenow.com/community/servicenow-ai-platform-articles/platform-request-management-amp...

 

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

 

 

Thanks and Regards,
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/

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2 REPLIES 2

kaushal_snow
Mega Sage

Hi @Umesh G ,

 

You can check these posts: https://www.servicenow.com/community/servicenow-ai-platform-forum/eleven-best-practices-for-servicen...

 

https://www.servicenow.com/community/servicenow-ai-platform-articles/platform-request-management-amp...

 

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

 

 

Thanks and Regards,
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/

Umesh G
Tera Contributor

Thanks lot Kaushal!