Not receiving OTP mails to my mail for logging into servicenow university

[saikirangd9]

Hello,

I am not able to receive my OTP emails while I try to login to the Servicenow University and I asked the support through SSO. It asked my username and password and then it is not resolving my issue and showing "I'm having technical issues and won't be able to continue this conversation." what should I do now, how to resolve this issue. Please help me in resolving this issue @Jim Poisson 

[Bhuvan · Accepted solution]

@saikirangd9 

Use 'Need assistance with sign in?' option and it should resolve your issue

If it does not work, send email to them at nowlearning@servicenow.com

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0864171

If you have another method where OTP is working [email or sms] or option to add new verification method to Sign-in, try to login and submit a case with now learning help center

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[Sanjay191]

Hi @saikirangd9 

Can you please confirm me ,  this is on PDI or higher environment  ?
1 if its on PDI please wait for the some time try to  re login and refresh your  instance.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Thank You!!  

[Bhuvan · Accepted solution]

@saikirangd9 

Use 'Need assistance with sign in?' option and it should resolve your issue

If it does not work, send email to them at nowlearning@servicenow.com

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0864171

If you have another method where OTP is working [email or sms] or option to add new verification method to Sign-in, try to login and submit a case with now learning help center

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[Jim Poisson]

Unfortunately, I cannot resolve SSO issues. Are you able to open a case through any means?

[saikirangd9]

NO @Jim Poisson , I am not able to open a case through any other means as they are asking to login to the Servicenow University account for raising a case which is not possible for me right now. So please would you suggest me any resources or help me in reaching any other resources. I have certifications in that account and I need it to get access for that certification.