Not receiving OTP mails to my mail for logging into servicenow university

[saikirangd9]

Hello,

I am not able to receive my OTP emails while I try to login to the Servicenow University and I asked the support through SSO. It asked my username and password and then it is not resolving my issue and showing "I'm having technical issues and won't be able to continue this conversation." what should I do now, how to resolve this issue. Please help me in resolving this issue @Jim Poisson 

[Bhuvan · Accepted solution]

@saikirangd9 

Use 'Need assistance with sign in?' option and it should resolve your issue

If it does not work, send email to them at nowlearning@servicenow.com

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0864171

If you have another method where OTP is working [email or sms] or option to add new verification method to Sign-in, try to login and submit a case with now learning help center

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[Sunil2021 · Accepted solution]

The issue has now been fixed, and you should be able to receive the OTP and log in successfully.

For a smoother experience, we recommend setting up the Authenticator App for hassle-free login in the future. Please refer to this KB article for guidance on MFA setup:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576#heading_5_4 

[saikirangd9]

Thank You @Sunil2021 , issue has been resolved now and I am succesfully logging into the SNU.