Notification

[yasserbouat]

Hello,

I hope you are doing great,

I want to create a notification on incident table, to run :  When the incident is updated by a problem : but I am stucked on the tab "when to " : 

Who will receive it = "assigned to"

And what it will contain : I can set it up !

So please, can someone helps me to cretae this notification ? 

[Robbie · Accepted solution]

Hi @yasserbouat,

There's actually an existing Out Of Box (OOB) notification for this very use case which handles this with an event. Take a look. Can you use/update this notification? If not you can copy/duplicate/clone it and update it as required.

Notification name: 'Incident updated by Problem (ITIL)'

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Thanks, Robbie

[yasserbouat]

@Robbie thanks very much

[Robbie]

No worries @yasserbouat - Glad I could help.

Happy Friday ; )

To help others (and for me to gain recognition for my efforts), please mark this response correct by clicking on Accept as Solution and/or Kudos.



Thanks, Robbie