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02-28-2025 08:40 AM
Hello,
I hope you are doing great,
I want to create a notification on incident table, to run : When the incident is updated by a problem : but I am stucked on the tab "when to " :
Who will receive it = "assigned to"
And what it will contain : I can set it up !
So please, can someone helps me to cretae this notification ?
Solved! Go to Solution.
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02-28-2025 08:50 AM
Hi @yasserbouat,
There's actually an existing Out Of Box (OOB) notification for this very use case which handles this with an event. Take a look. Can you use/update this notification? If not you can copy/duplicate/clone it and update it as required.
Notification name: 'Incident updated by Problem (ITIL)'
To help others (and for me to gain recognition for my efforts), please mark this response correct by clicking on Accept as Solution and/or Kudos.
Thanks, Robbie
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02-28-2025 08:50 AM
Hi @yasserbouat,
There's actually an existing Out Of Box (OOB) notification for this very use case which handles this with an event. Take a look. Can you use/update this notification? If not you can copy/duplicate/clone it and update it as required.
Notification name: 'Incident updated by Problem (ITIL)'
To help others (and for me to gain recognition for my efforts), please mark this response correct by clicking on Accept as Solution and/or Kudos.
Thanks, Robbie
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02-28-2025 09:02 AM
@Robbie thanks very much
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02-28-2025 09:03 AM
No worries @yasserbouat - Glad I could help.
Happy Friday ; )
To help others (and for me to gain recognition for my efforts), please mark this response correct by clicking on Accept as Solution and/or Kudos.
Thanks, Robbie