Notification

yasserbouat
Tera Guru

Hello,

I hope you are doing great,

I want to create a notification on incident table, to run :  When the incident is updated by a problem : but I am stucked on the tab "when to " : 

yasserbouat_0-1740760710426.pngyasserbouat_1-1740760779402.png


Who will receive it = "assigned to"

And what it will contain : I can set it up !

So please, can someone helps me to cretae this notification ? 

1 ACCEPTED SOLUTION

Robbie
Kilo Patron
Kilo Patron

Hi @yasserbouat,

 

There's actually an existing Out Of Box (OOB) notification for this very use case which handles this with an event. Take a look. Can you use/update this notification? If not you can copy/duplicate/clone it and update it as required.

 

Notification name: 'Incident updated by Problem (ITIL)'

Screenshot 2025-02-28 at 16.48.40.png

 

To help others (and for me to gain recognition for my efforts), please mark this response correct by clicking on Accept as Solution and/or Kudos.




Thanks, Robbie

View solution in original post

3 REPLIES 3

Robbie
Kilo Patron
Kilo Patron

Hi @yasserbouat,

 

There's actually an existing Out Of Box (OOB) notification for this very use case which handles this with an event. Take a look. Can you use/update this notification? If not you can copy/duplicate/clone it and update it as required.

 

Notification name: 'Incident updated by Problem (ITIL)'

Screenshot 2025-02-28 at 16.48.40.png

 

To help others (and for me to gain recognition for my efforts), please mark this response correct by clicking on Accept as Solution and/or Kudos.




Thanks, Robbie

@Robbie thanks very much

No worries @yasserbouat - Glad I could help.

Happy Friday ; )

 

To help others (and for me to gain recognition for my efforts), please mark this response correct by clicking on Accept as Solution and/or Kudos.




Thanks, Robbie