On-call schedule notifications without assigment, possible?

[CollinR]

We want to notify another on-call schedule group (Managers group) if an High priority Incident is still open after 45 minutes (the Incident is already assigned to a on-call member of the assignment group(not the mangers group)). 

So the managers group is running standy for the escalations after 45min.

Is there any way to reuse Trigger rules and on-call worklfows without assigning someone to the associated Incident?
Just to Inform the on-call person of the managers group, to acknowledge the notification but not to assign the Incident to the managers group. But if the on-call manager is not responding in time to the notification, the next in the on-call schedule is informed. etc..

[Abbas_5]

Hello @CollinR,
Please refer to the link below:
https://www.servicenow.com/community/csm-forum/on-call-scheduling-notification/m-p/415350

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik

[CollinR]

Hi Abbas_5,

thank you for the respond but this is not the solution we are looking for.
See it as we have a on-call group A and an on-call group b.

Group a needs to respond to the Incident and assign itself to the Incident. After 45 min if the ticket hasn't been resolved yet, on-call group B should be notified but does not have to be assigned to the Incident.

The Notification to Group B should follow the on-call mechanism... that if the first person in on-call group b doesn't reply, the second in line should be informed, etc...

Kind Regard,

Collin