Pass Grafana Alert Details to ServiceNow Case

[hjensen]

Hello all, I have added ServiceNow as a contact point via webhook in Grafana so that alerts in Grafana will become new cases in ServiceNow. I followed the documentation here: Integrate Grafana events (servicenow.com) 

However, I am now getting blank field details in each new case that is created. I would like to pass information from the Grafana alert to ServiceNow such as the alert priority or account name. Has anyone worked on this issue or know a resolution?

[Abbas_5]

Hello @hjensen,

Please refer to the below link:
https://www.servicenow.com/community/in-other-news/how-to-integrate-webhooks-into-servicenow/ba-p/22...

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik

[hjensen]

Hi, this link is helpful but I am not seeing anything specific to Grafana. I have the webhook configured and testing successfully. I am wondering how to get the Grafana-specific information to ServiceNow.